Refund Policy

Introduction

This Refund Policy applies to all digital products (TYPO3 extensions, modules, and plugins) sold through our shop at b13.com. These products are delivered immediately as digital downloads and access grants.

Important: Refunds are processed by Paddle.com, our Merchant of Record and payment service provider.

1. Legal Right of Withdrawal (Widerrufsrecht)

EU/German Law Exception for Digital Content

Under German law (§ 356 Abs. 5 BGB—German Civil Code), consumers have the right to withdraw from distance contracts within 14 days of purchase. However, this right does not apply to digital products once delivery has begun.

When you purchase a TYPO3 extension or plugin from us:

You receive immediate digital access to download and use the product
By completing your purchase and accessing the download, you expressly consent to the immediate delivery of the digital product
You acknowledge and accept that you will lose your statutory right of withdrawal once you begin downloading or accessing the product
This loss of withdrawal rights applies because the digital product cannot be “returned” in the traditional sense—it has already been delivered to you

This is standard practice for digital goods under EU and German law and is binding once you’ve received access to the product.

Electronic Withdrawal Button (§ 356a BGB)
In addition to the options described above, you may exercise your right of withdrawal directly and electronically by using the clearly labelled “Withdraw from contract” button provided in your customer account dashboard and during the checkout process. The button triggers a two-step confirmation procedure. You will receive immediate confirmation of receipt of your withdrawal declaration.

2. Our Voluntary Refund Policy

Despite the legal right of withdrawal not applying to digital products, we offer a fair voluntary refund policy:

Eligible for Refund

We will process a refund within 14 days of purchase if:

The product does not function as described or advertised
You experience technical issues that prevent normal use, and we cannot resolve them after reasonable support efforts
The product is genuinely incompatible with your TYPO3 installation in a way that was not disclosed
You have not extensively used or integrated the product into your production environment

Not Eligible for Refund

Refunds will not be processed in the following cases:

Change of mind or decision that the product is not what you wanted
You have extensively used the product in your production environment
The issue is related to your TYPO3 configuration, hosting environment, or lack of technical knowledge
You have integrated the product deeply into your projects and then request a refund
More than 14 days have passed since your purchase

3. How to Request a Refund

To request a refund:

Contact us at [email protected] with your order details (order number, email address, date of purchase)
Describe the issue clearly—explain why you’re requesting a refund
Provide evidence if applicable (error messages, screenshots, technical details)
We will review your request and respond within 5 business days

Important: All refund requests must be made within 14 days of your purchase date.

4. Refund Processing

Refunds are processed by Paddle.com (our Merchant of Record)
Once approved, Paddle will refund the amount to your original payment method
Refund processing typically takes 5–10 business days, depending on your bank or payment provider
You will receive a confirmation email from Paddle with details of your refund

5. Annual Subscription Cancellation

If you purchased an annual subscription for a TYPO3 product:

How to Cancel

Contact us at [email protected] or manage your subscription through your Paddle account
Provide your order/subscription details and confirm cancellation

What Happens When You Cancel

Your subscription will not renew at the end of the current billing period
You will retain access to the product for the remainder of your current subscription period
No refund is issued for the remaining time on your current subscription (pro-rata refunds are not available)
Once your subscription expires, your access to the product will end

Early Cancellation (Refunds)

Requests to cancel within 14 days of purchase may be eligible for a full refund under our voluntary refund policy (see Section 2). After 14 days, cancellations do not include refunds for the remaining subscription period.

6. Contact Information

b13 GmbH
Hauptstätter Str. 59
70178 Stuttgart, Germany

Email: [email protected]
Phone: +49 (0) 711 460 589 70
Website: b13.com

For refund-related inquiries, please reach out to [email protected] with the subject line “Refund Request.”

7. Merchant of Record

Paddle.com, Inc. acts as the Merchant of Record for all transactions. This means:

Paddle is the legal seller and handles all payment processing
Paddle is responsible for payment validation, tax compliance, and refund processing
Your receipt and refund documentation will reference Paddle
For payment-related issues, you may also contact Paddle support directly through their platform

8. General Terms

This policy applies to all digital product purchases made through b13.com
We reserve the right to refuse refunds in cases of abuse or fraud
This Refund Policy is governed by German law (BGB)
In case of disputes, the terms of our Terms of Service apply

Questions? Contact us at [email protected] — we’re happy to help!

Last updated: April 2026