Refund Policy

This policy applies to Subscriptions for TYPO3 extensions bought in the shop on b13.com. Terms in capital letters are defined in our Terms of Service.

Paddle, our reseller and Merchant of Record, processes all payments and refunds for purchases in the shop. Refunds go back to the original payment method.

1. 30 Days Money Back

Try a Product in your real project. If it does not earn its price, tell us within 30 days of your first purchase and we refund it in full. No conditions, no forms—an email is enough.

• The guarantee applies to the first purchase of a Product. Renewals are not covered; you can cancel before a renewal at any time (see section 4).
• If a product page states a different rule, the product page prevails. At the moment this applies to VG Wort Pro, which has no money-back guarantee.
• We may refuse refunds in clear cases of abuse, for example repeated purchase and refund of the same Product.

2. Statutory Right of Withdrawal

If you are a consumer, you also have the statutory right of withdrawal described in section 5 of our Terms of Service. It expires early once we start providing the Product, if you have expressly agreed to that and acknowledged the loss of your withdrawal right.

You can declare a withdrawal with the withdrawal button in the Paddle customer portal (“Request withdrawal”, reachable through the link in your receipt from Paddle or at paddle.net), or by email to [email protected].

3. How to Request a Refund

Email [email protected] with the email address of your Account and the Product. We confirm within five business days and ask Paddle to refund the payment. Paddle sends you a confirmation; depending on your bank, the money arrives within 5–10 business days.

What happens to your access: As soon as the refund is processed, access to the Product through our Composer repository and downloads ends. Versions you have already installed keep working (see section 6.4 of the Terms of Service).

4. Cancellation and Renewals

You can cancel a Subscription at any time with effect at the end of the current term—in My Account or by email to [email protected]. You keep full access until the end of the term. There is no pro-rata refund for the remaining time.

5. Purchases Invoiced Directly by b13

For Subscriptions agreed individually and invoiced by b13 outside the shop, the individual agreement applies. Contact us at [email protected].

6. Contact

b13 GmbH, Hauptstätter Str. 59, 70178 Stuttgart, Germany
Email: [email protected] · Phone: +49 (0) 711 460 589 70

Last updated: October 2026